Delivery Drivers Face Risks Amid Gulf Missile Strikes, Yet Services Persist
In the wake of recent missile attacks in the Gulf region, delivery services in the United Arab Emirates (UAE) have faced disruptions but have quickly resumed operations. Companies like Careem and Uber are prioritizing safety while ensuring that essential goods continue to reach residents. Careem has implemented real-time safety assessments and communicates updates to drivers, referred to as 'captains,' via WhatsApp and SMS. The company has also emphasized that drivers are not obligated to work if they feel unsafe.
The UAE Ministry of Human Resources and Emiratisation has advised private sector companies to adopt remote working from March 1 to 3, except for essential roles that require physical presence. Despite the ongoing attacks, Uber has confirmed that its services, including UberEats, remain fully operational, with a focus on aligning with local government safety recommendations.
The decision to keep delivery services running has sparked online debate, with critics highlighting the risks faced by delivery drivers. Although missile interception systems are in place, the danger of falling debris and road hazards remains. Since the attacks began on February 28, the Ministry of Defense has reported three deaths and 58 injuries in the UAE.
Some argue that not ordering deliveries could lead to drivers spending more time outside to meet their quotas, thus increasing their exposure to danger. A driver for Deliveroo, speaking anonymously, revealed that he faces fines if he refuses to work or fails to meet his daily delivery targets. Most delivery platforms offer a basic salary plus a fee per delivery, incentivizing drivers to complete as many deliveries as possible. Uber's payment structure includes compensation for pickups, drop-offs, and mileage, with additional earnings from customer tips.
Despite the risks, delivery services play a crucial role in providing groceries, medicine, and other essentials to those staying indoors. Careem has reported a rise in demand for pantry staples like water, rice, and fresh produce. According to the UN's International Labour Organization (ILO), delivery drivers are considered essential workers, especially during crises, as they ensure access to necessary goods and services.
The concept of essential work gained prominence during the Covid-19 pandemic when delivery drivers were deemed vital for maintaining access to food and medicine amid social distancing measures. Historically, certain jobs have always been considered essential during crises, such as grave digging during the plague or rice farming during the Spanish Flu to prevent famine.
In today's context, maintaining delivery services helps sustain a sense of normalcy and prevents panic buying, though it places significant risks on migrant workers who predominantly fill these roles.